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Case Manager job in Phoenix at Volunteers of America

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Case Manager at Volunteers of America

Case Manager

Volunteers of America Phoenix, AZ Full-Time
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Service Coordinator/Case Manager

Come join our awesome team as a Service Coordinator at Vista de la Montana in Phoenix, Arizona!

Vista de la Montana is part of Volunteers of America National Services, which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Service Coordinator Job Highlights:

  • 403(b) Retirement Plan;
  • Medical, Dental, and Vision Insurance
  • Paid Time Off (Vacation, Holiday & Sick Days)
  • Part-Time (32 hrs/week)

About the job:

The Service Coordinator provides general case management (including intake) and referral services to all residents needing such assistance. Formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services, and periodic reassessment of resident’s situation and needs) for a resident is needed when such service is unavailable through the general community.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Bachelor’s Degree
  • At least two years of experience conducting supportive service needs assessments and using such assessments to identify and locate specific services that address individual residents’ needs.
  • Demonstrated working knowledge of services available in the community, with particular knowledge of services that are provided for the population living in the facility
  • Training in the aging process, elder services, disabled services, drug, and alcohol abuse, and mental health issues
  • Awareness of eligibility for and procedures of federal and state entitlement programs
  • Awareness of legal liability issues related to providing service coordination
  • Good communication, writing, problem-solving, and organizational skills
  • Experience building relationships with local service providers, community institutions, and local government agencies
  • Experience working with older adults in a direct service capacity
  • Ability to establish trust, listen, and assist residents in defining their problems, while identifying possible solutions and resources and helping residents decide the best course of action
  • Cultural competency in working with individuals from different ethnic and racial backgrounds, including working with non-English speaking adults

Preferred Skills:

  • Bachelor’s Degree Concentration in Social Work, Gerontology, Psychology, Sociology, Counseling, Public Health, or Therapeutic Recreation preferred
  • Basic computer proficiency, including the ability to maintain data in an electronic database, communicate via email, use the internet, and operate word processing software to create program materials
  • Knowledge of the eligibility requirements for applicable federal and state entitlement programs
  • Knowledge of the process of referring individuals to the services that they require, as well as the ability to build relationships with said service providers and provider agencies.
  • Knowledge of life-cycle issues of older adults and families, as well as the physical and mental impairments common to the aging process
  • Demonstrated ability to advocate, organize, problem‐solve, and achieve results for older adults and people with disabilities.


  • Help to coordinate the provision of supportive services to help all residents continue to age in place and delay or avoid the need for higher levels of care.
  • Routinely assess service needs in response to changing circumstances, i.e., Consulting with residents returning from the hospital/rehabilitation to determine the need for additional support.
  • Conduct assessments for all residents participating in the program at a minimum of annually, and complete a health and wellness assessment that gathers information about the resident's physical, mental, functional, and social status.
  • Develop an individual health aging plan/service plan to address identified interests and needs. Plans are guided by information from the individual assessments, summary reports of aggregated needs pulled from the database system, and personal observations.
  • Establishes links with agencies and service providers in the community; shops around to determine/develop the “best deals” in individualized, flexible, and creative services for the involved resident(s)

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Job Snapshot

Employee Type



Phoenix, AZ

Job Type



Not Specified

Date Posted

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