Transportation Manager in Montrose, CO at Volunteers of America

Date Posted: 2/19/2021

Job Snapshot

Job Description

We Are Inspired to Serve. Join us!

Making a difference in the lives of others – that’s what working at Volunteers of America is all about. Our employees have the opportunity each and every day to make a difference in the lives of older adults. From improving our residents’ quality of life, to creating peace of mind for them and their families, our team members know that as a part of our community, they are changing lives.

This position will work in both Eckert and Montrose, CO. This position is based out of Montrose.

Wage range: $54,390 to $77,690 depending upon experience

Full time hours are Monday through Friday day hours.

Benefits of working for Senior Community Care/Volunteers of America (VOA): 

At VOA we understand that our employees are our greatest asset, and we are happy to offer them the following benefits:

  • Flexible scheduling and consistent hours
  • Competitive pay
  • Stable organization; we've been a nonprofit for over 125 years
  • PTO
  • Positive work environment
  • Paid training/Continuing education
  • A variety in your daily duties
  • Supportive managers
  • Fast paced, low stress working environment
  • Insurance Benefits offered:
    Medical (30 hours or more a week)
    Benefits available when hired to work 24 or more hours a week:
    Critical Illness
    Short-Term Disabilities
    ID Theft
    Loan Program

PRIMARY RELATIONSHIPS: Center Director, Transportation Schedulers, Transportation Drivers

OBJECTIVE: Under the supervision of the Center Director, this position is responsible for the transportation program, including transport of residents/participants, meals, durable medical equipment, pharmacy, and any other transportation as deemed necessary. Responsible for hiring, training and supervision of all drivers and dispatchers. Oversees vehicle repairs and maintenance. Responsible for meeting departmental budget goals.


1. Supervises the transportation departmental staff. Responsible for departmental hiring, orientation, competency, and training procedures.

2. Functions as a member of the Interdisciplinary Team (IDT). Maintains regular attendance at, and participants in Interdisciplinary Team meetings; communicates participant changes, collaborates on plan of care decisions and coordination for twenty-four (24) hour care delivery.

3. Communicates Interdisciplinary Team decisions, participant changes, plan of care changes, and updated information to transportation staff on a daily basis.

4. Ensures responsibility for running and maintaining transportation scheduling software program.

5. Ensures effective daily communications, via radio calls or otherwise, between PACE Center, transportation drivers, dispatch and Transportation Coordinator.

6. Ensures the scheduling, coordination, communication of the driver route assignments of Senior CommUnity Care Program.

7. Ensures the scheduling of transportation for all participants outside appointments.

8. Monitors use of Driver/Dispatch overtime, ensure adequate staffing and improves efficiency.

9. Ensures the daily work schedules for each Transportation Driver is communicated to each employee.

10. Ensures that Senior CommUnity Care PACE Centers receive in a timely manner the daily work schedules for each Transportation Driver.

11. Ensures coordinating and scheduling daily delivery of home delivered meals, Durable Medical Equipment (DME), supplies and miscellaneous items as requested by the Senior CommUnity Care IDT.

12. Ensures that participant’s database is maintained and updated.

13. Collaborates with the Center Director in the annual and capital budget development.

14. Maintains the departmental budget within its allowed and reasonable objectives as well as meets established budgetary guidelines

15. Oversees vehicle maintenance program and obtains estimates and authorizes vehicle repairs per departmental policies.

16. Researches new vehicle options and assists in the ordering and purchasing of new vehicles.

17. Ensures that vehicles have up-to-date Department of Motor Vehicle registration forms, license plates and emission stickers.

18. Ensures cleanliness, proper and functioning equipment as well as of safe driving conditions of each vehicle.

19. Ensures that all departmental staff attends and successfully executes required annual driver training courses and participates in mandatory in-service training.

20. Sets clear expectations and assigns appropriate authority to staff; holds staff accountable for their scope of work and compliance to company policies and procedures.

21. Follows all Senior CommUnity Care policies and procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.

22. Maintains the confidentiality of all company procedures, results, and information about participants, clients or families.

23. Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal Precautions.

24. Participates in and supports Quality Improvement Initiatives.

25. Participates in continuing education classes and any required staff and training meetings. Maintains professional affiliations and any required certifications.

26. Performs other duties as required or requested.

Job Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.

2. Must have a valid driver’s license, proof of insurance and have means of transportation.

3. Education: High school diploma required; college degree preferred. Valid Driver’s License in state of hire.

4. Experience: Two (2) years of administrative/supervisory experience, in a transportation setting. Five (5) years of experience in the transportation industry. Have (1) years experience in working with the frail or elderly population either as a volunteer, in a job, or caring for an elderly friend or relative.

5. Must be able to clear Background Check and Drug Screen.

6. Skills and Knowledge:
• Knowledge of safety requirements pertaining to the transportation industry.
• Requires individual who can coordinate multiple tasks simultaneously.
• Skilled in establishing and maintaining effective working relationships with participants, co-workers, medical staff, and the public.
• Proficient in identifying and recommending problem resolution.
• Ability to work independently with minimum supervision.
• Excellent verbal and written communication skills.
• Ability to manage a transportation scheduling computer software.
• Familiar with operation of accessible vehicles.
• Experience with maintaining and oversight of a fleet of vehicles.
• Ability to utilize computers and other electronic devices.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to meet these demands:

1. Physical Requirements – Requires manual and finger dexterity and eye-hand coordination; ability to use department equipment. Requires the ability to lift/carry up to fifty (50) pounds and push or pull objects exceeding one hundred fifty (150) pounds, using appropriate body mechanics.

2. Visual, Hearing and Communication Requirements – Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Must be able to communicate verbally with all participants, participants’ families, staff and vendors.

3. Pressure Factor – Requires working under stressful conditions. Working conditions may be noisy and crowded and fluctuating indoor temperatures. Moderate pressure to meet scheduled appointments while dealing with frail and confused participants. Subject to individuals who may have the potential for verbal or physical aggression.