Scheduler Temporary - Eckert or Montrose in Montrose, CO at Volunteers of America

Date Posted: 5/4/2021

Job Snapshot

Job Description

Volunteers of America is currently hiring a temporary full time Scheduler.

This position can be located in either our Eckert or our Montrose Sr. Community Care Day Center. 

We offer excellent benefits.

We Are Inspired to Serve. Join us!

Making a difference in the lives of others – that’s what working at Volunteers of America is all about. Our employees have the opportunity each and every day to make a difference in the lives of older adults. From improving our senior participants quality of life, to creating peace of mind for them and their families, our team members know that as a part of our community, they are changing lives.

Wage: $14.83 - $18.03 an hour depending upon experience

Hours: 40 hours a week, full time

This position does not offer benefits since it is temporary.

Senior Citizens who work with our team receive medical and support services to empower them to live as independently as possible in their own home. Our goal is to help Senior Citizens maintain the highest level of independence possible.

OBJECTIVE: Under the supervision of the Nursing Services Manager, the Scheduler is responsible for scheduling internal and external medical appointments for the Senior CommUnity Care participants and notification of appointments with participants, their family and home care providers. The Scheduler will coordinate with Transportation Dispatcher to ensure availability of transportation. The Scheduler will work in conjunction with Clinic Secretary to schedule internal appointments in the clinic with Nursing and Providers.


1. Considers the needs of the participant and requirements of the PACE Center. Communicates these changes to Nursing Services Manager.
2. Coordinate scheduling of Transportation with Transportation Dispatcher for participants to medical/specialist appointments, and Day Center, as requested by the Interdisciplinary Team via the plan of care.
3. Assists in scheduling vehicle maintenance and equipment to operate within manufactures recommendations.
4. Functions as a member of the Interdisciplinary Team when appropriate.
5. Familiar with Transportation ParaPlan Scheduling Program to be able to gather information needed for timely and efficient individual transportation and home care schedules.
6. Follows all Senior CommUnity Care policies and procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.
7. Maintains the confidentiality of all company procedures, results, and information about participants, clients or families.
8. Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal Precautions.
9. Participates in and supports Quality Improvement Initiatives.
10. Participates in continuing education classes and any required staff and training meetings. Maintains any required certifications or licenses.
11. Performs other duties as required or requested.


Job Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must have medical clearance for communicable diseases and up-to-date communications before having direct participant contact.
• Education: High school diploma or equivalent required; Current License as Certified Nursing Assistant (C.N.A) preferred.
• Experience: Have a minimum of one-year experience in working with the frail elderly.
• Must pass a background check and drug screen.

Skills and Knowledge:
• Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
• Will call to remind participants to fast in order to catch them prior to meals.
• Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
• Answer telephones, and direct calls to appropriate staff.
• Receive and route messages and documents such as laboratory results to appropriate staff.
• Able to handle information in a confidential manner at all times.
• Able to deal professionally and diplomatically with people.
• Must have good interpersonal skills.
• Must be flexible, and able to function in stressful situations.
• Must coordinate multiple tasks simultaneously.
• Skilled in establishing and maintaining effective working relationships with participants, caregivers and co-workers.
• Proficient in identifying and recommending problem resolution.
• Ability to work independently with minimum supervision.
• Common sense problem-solving.
• Strong organization skills and strong attention to detail with the ability to prioritize.
• Ability to type and good general knowledge of computers.
• Ability to successfully complete driver training program for an occasional backup driver when needed.
• Ability to utilize computers and other electronic devices.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to meet these demands:
1. Physical Requirements – Requires standing, walking, pushing, pulling and lifting. Requires kneeling and reaching at arm’s length and overhead in a vehicle, community, or in the PACE Center. Must be able to transfer participants needing some assist. Requires the ability to lift/carry up to fifty (50) pounds and push or pull objects exceeding one hundred fifty (150) pounds, using appropriate body mechanics. Requires manual and finger dexterity and eye-hand coordination.
2. Visual, Hearing and Communication Requirements – Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Must be able to communicate verbally with all participants, caregivers, drivers, staff, and vendors.
3. Pressure Factor – Requires working under stressful conditions. Working conditions may be noisy and crowded and fluctuating indoor temperatures. Moderate pressure to meet scheduled appointments while dealing with frail and confused participants. Subject to individuals who may have the potential for verbal or physical aggression.

EOE M/F/Vets/Disabled