Health Care Services Coordinator in Boulder City, NV at Volunteers of America

Date Posted: 4/16/2021

Job Snapshot

Job Description

Health Care Services Coordinator

Core Responsibilities: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Participates in the organizations strategic planning activities.
• Assists in plan and development of agency structure. Clinical and administrative policies & procedures and the annual operating and capital budgets.
• Implements systems to assure compliance with all state and federal and local laws.
• Provides leadership to clinical and managerial staff.
• Assure compliance with the requirements of state licensure through implementation of Volunteers of America policy and procedures. Staff training and education coordination. Recommends new resident policy and procedure and/or changes current policies to meet state recommendations, efficiency and effectiveness of services.
• Reviews and updates client care procedures per the Nevada regulations.
• Assists in planning and development of annual budgets.
• Provides feedback to assist in the evaluation of the overall organization. Risk management/ incident reports.
• Assist with reviewing Abuse/Neglect claims and aid with abuse prevention investigations as necessary.
• Provide support to the facility by working on call.
• Communicate effectively with all members of the interdisciplinary team.
• Provide staff direction through general meetings, timely personnel evaluations and productivity expectations.

Coordination of Services
• Introduce health services to new clients and families.
• Coordinate needed care and services utilizing the interdisciplinary team, care givers, and agencies as needed.
• Maintain ongoing communication with families, MDs and other care providers regarding status and condition changes.
• Participate in development of a plan of care/service plan for resident/client that promotes independence.
• Ensure/coordinate ancillary services and appointment scheduling to ensure that needs are met.
• Assures in-house ancillary medical services such as podiatrist, doctor visits, dentist visits, psyche visits, lab, X-ray, ambulance, etc. are scheduled and followed through.
• Ensure that residents/clients are involved in care planning to gain cooperation, understanding, to alleviate apprehension and facilitate continuity of care.
• Maintain continuity of care.
• Participate in updating the plan of care when needs change. Implement plan of care/service plan changes as needed.
• Assure residents are treated with respect and dignity, recognizing individual needs and encouraging independence.
• Observes residents; records significant conditions and reactions, and notifies resident director and physician of resident’s condition and reaction to drugs, treatments and significant incidents.
• Conducts pre-admission screening of prospective residents.

Quality Improvement
• Establishes Quality Improvement planning teams.
• Identifies data collection requirements and reports to evaluate the effectiveness of the programs and to ensure quality of client/resident care.
• Identifies systems to recognize resident needs, respond to resident needs, and to measure the outcomes of agency interventions. Utilizes this data to provide direction for improvements.
• Supports training and observation of staff in the administration of medications, to include frequently auditing medication sheets.
• Audits resident charts, ensuring documentation is performed by care giving staff.

Human Resources
• Participate in health care staff hiring decisions.
• Participates in the hiring and orientation of personnel.
• Ensure staff development and in-service education programs to ensure competency of staff and to meet regulatory requirements.
• Provides staff direction through general meetings, timely personnel evaluations and identified performance expectations.
• Provides leadership to the clinical staff.
• Builds a strong team with complimentary skills.
• Communicates effectively with all members of the interdisciplinary team.
• Provides situation specific training.
• Provides counseling/disciplinary action to clinical staff to promote quality care.
• Makes recommendations for employee dismissal.
• Assist with coordination of staffing patterns.
• Ensure that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion or disability.
• Ensures current licensure/certification of all staff.
• Attends required in-services & completes assignments on-line modules.

Public Relations
• Promotes company in a positive manner, and communicates company’s values to all parties.
• Assists with the achievement of occupancy goals set forth by the facility.
• Suggests and promotes the Volunteers of America – campaign and fundraising efforts.
• Plans and schedules and conducts community outreach events, such as blood pressure clinics, wellness presentations, etc.
• Attends social events that are held by the facility such as seasonal parties, facility nights, and open houses as required.

Customer Services
• Participates in customer services activities.
• Participates in facilitating family / friends survey annually.
• Follow up with family/resident/client issues/concerns.
• Customer service orientation with knowledge of successful customer service techniques.

1. Reviews client referral information and responds to requests and inquiries as appropriate.

2. Participates in human resource management to achieve quality service delivery and appositive employee relations.
• Assures that human resource policies and procedures are communicated to staff and are implemented in a fair and consistent manner.
• Applies disciplinary procedures in a fair and consistent manner when indicated. Documentation is completed per policy and legal guidelines.
• Monitors employee turnover, overtime, and absenteeism. Takes action to address issues.
• Ensures staff have received required training.

3. Promotes personal safety and a safe environment for clients and co-workers.
• Demonstrates knowledge of safety infection control practices by compliance with policies and procedures.
• Recognizes and responds appropriately to potentially unsafe situations.
• Demonstrates safe and competent practice in the use of equipment.
• Assesses safety of environment and takes initiative to prevent accidents and promote safety.
• Participates in all mandatory education per established guidelines.

4. Performs job duties in accordance with agency policies, procedures, and community standards.
• Maintains confidentiality in all aspects of the job. Does not reveal information from client records to others, except as identified in agency policy.
• Secures written confidential documents in a manner that prevents unauthorized release.
• Participates in the development, implementation, and evaluation of the Quality Improvement Program and activities.

5. Performs other job duties as assigned. Completes assigned within established guidelines and time frames.


Work where you feel at home.
The warm and caring atmosphere of our communities is created by nurses, environmental specialists, certified nursing assistants and other team members who love to help older adults feel healthy and at home.

At Volunteers of America, we’re also dedicated to creating thoughtful, caring and flexible work environments for our team members. When you begin a career with us, expect the support you need to succeed in your role, respect for your individuality and beliefs, and opportunities for personal and professional development.

When you join our team of exceptional professionals, we’ll trust you to do your best each day, and to show compassion and caring for our residents and your fellow team members. In return, you’ll be rewarded with a generous array of industry-leading benefits and workplace considerations.

Special Features

  • Top benefit packages
  • Growth and advancement opportunities
  • Flexible schedules
    Pay in lieu of benefits options
  • Career scholarships
  • Quality training, continuing career education and leadership programs
  • Employee discount program

Job Requirements


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Caregiver & Medication Tech in the state(s) of practice; Minimum of two (2) years of nursing experience. Assisted Living and/or Home care experience preferred.
2. First Aide/CPR certified.
3. Effective written and oral communication skills and good interpersonal skills.
4. Organizational and time management skills.
5. Knowledge of Home Health regulatory and reimbursement requirements.
6. Current driver’s license, safe driving record, and reliable transportation.
7. Other Skills and Abilities Required:
• Ability to prioritize duties.
• Customer service oriented.
• Ability to understand and follow work assignments.
• Possess adequate strength and endurance to meet the strenuous physical demands of such resident care responsibilities as lifting and moving residents.
• Possess coordination and dexterity required to provide resident care skillfully.
• Must be a team player.
11. Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.

EOE M/F/Vets/Disabled


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