Concierge - PRN, GCV in Cape Coral, FL at Volunteers of America

Date Posted: 10/24/2020

Job Snapshot

Job Description

Concierge

PRN, as needed

Gulf Coast Village, Cape Coral, FL

 

Do you have an outgoing personality and love to meet new people? Volunteers of America is has a job for you

PRIMARY RELATIONSHIPS: 

Will interact directly with residents and their families/ responsible parties, and all levels of staff.

OBJECTIVE:

To support the facility in the care and treatment of residents.  To serve as a liaison between our customers and various departments.  Represents the facility and its staff to our customers and to the community.  Upholds the values and mission of Volunteers of America to peers and the public.  Customers include residents of the facility and their families, and staff.

ESSENTIAL FUNCTIONS:    

1.    Serve as a customer service representative
a.    Greets and directs visitors.
b.    Informs residents of package deliveries.
c.    Responds to residents’ requests.
d.    Customer service visit; inquire with residents how things are, anything needed, etc.   

1.    Responsible to make safety calls and double check on resident/family
2.    Reports concerns about residents’ well-being to applicable department manager, following conflict resolution process.
3.    Facilitates socialization among residents with a daily tracking system of residents visited and follow up with any issues.
4.   Identify AL beds to also do daily check-ins – tracking system for needs and follow ups.
5.    Help residents have a pleasant dining room experience.
a.    Assure tables are set properly prior to mealtime.
b.    Greet residents by name as they come to the dining room.
c.    Assist residents to locate a seat with people they enjoy eating with.
6.    Assists in keeping the environment safe for residents.
7.    Reports problems with the interior and exterior of the building to the supervisor.
8.    Cleans common areas as needed.
9.    Performs other duties or special assignments as directed.

Job Requirements

QUALIFICATIONS:

  • One year of office/clerical experience preferred.
  • Knowledge of and experience in Microsoft programs is essential, typing speed of 35 WPM.
  • Must be able to read, write and speak English.
  • Ability to handle a variety of interruptions on a regular basis.
  • Must be able to function independently and be able to work effectively with other personnel.
  • Must be willing to work flexible hours and in other capacities when necessary.

 EOE M/F/Vets/Disabled